Event Descriptions
Any information provided on the Uktrackdays.co.uk site or on any literature you may receive is correct at the time of print, E & O.E; however, the content, format or price may be subject to change, especially during the out of season period (Oct - Feb). Due to the volume of bookings customers will not be updated of such changes, so for a full update on any track day or driving lesson you have booked please view the website or call our customer service team. Please check details carefully on any emails you receive from us or the operator.
Session Lengths
Any session lengths/ event times displayed with each track day or driving lesson are approximate from the point of arrival to departure. Occasionally an event format may need to be adjusted for which you will be notified as soon as possible. The operator will always try to reduce your waiting time to a minimum. Most track days usually run in groups; therefore the itinerary in your confirmation is a guide and may be subject to changes.
Restrictions
Participants on any car track day will need to produce their full, original valid driving license before they can partake in an event. For all Bike track days, riders must have a full, unrestricted license.
Photocopies of licences will not be accepted. Without producing the correct license you will not be able to take part and you will not be eligible for a refund. All vehicles on a track day will undergo a static and/or drive-by noise test. The majority of the track days we display on our calendar have the ‘static’ noise limit displayed. No refunds can be given if your vehicle fails the static or the drive-by noise limit on the day, note that the drive-by noise limit will nearly always be less than the static limit. On a public track day, drivers/ riders will be required to bring their own helmets. These can usually be hired on the day, however, pre-booking is essential. For all Bike track days, as a minimum, all riders must wear 2-piece zip together motorcycling leathers that zip 360 degrees around the waist. Full leathers are preferred. Other rules and regulations can be seen on the confirmation form once you have booked and will be reiterated during the safety briefing. Uktrackdays.co.uk will not refund or compensate any customer removed from the track for failing to abide by these rules.
The Weather
If an event is cancelled or delayed due to severe weather, prior to the event taking place, you usually will be able to re-book but not in all cases. We advise you check the specific weather terms before booking. You’re re-booking remains subject to availability and weather conditions. Most track day events and driving lessons will only be cancelled in severe weather. You are bound by the terms and conditions of the event operator/ venue when it comes to weather affecting an event. If an event is cancelled please assume that only credit for another event with the same operator will be offered and not a refund. If its possible for us to do a refund we will.
Availability and Booking Dates
All events are offered subject to availability. The most recent information on dates when an event may be available can be checked by looking at the calendars. We will do our best to secure your space on an event, but to avoid disappointment book as early as possible, especially for peak times such as weekends and the summer months which book up very quickly. Once you are booked, you are bound by the terms and conditions of the operator of which a copy can be made available upon request. In most circumstances, a cancellation cannot be made once a date has been booked.
When booking by phone or online you should not make arrangements in connection with an Event until you have received your final booking confirmation stating your date and time (this does not include the automatic purchase email you receive that confirms what you have just ordered). Your final confirmation will usually arrive within 48 hours of making the purchase.
Late Bookings
Customers are able to book with Uktrackdays.co.uk up until our phone lines close the day before an event (where available). In this situation, the essential details will be passed over the phone, as we cannot guarantee your confirmation will arrive in time. Events bought under these conditions cannot be refunded or exchanged. The date and time under any conditions, once booked, cannot be changed.
Complaints
We welcome your feedback on our customer service and the events. As calls are not always recorded, all complaints/ feedback will need to be submitted in writing via letter or email so we have a copy of all correspondence. If you have a problem or complaint on the day, you must bring it to the attention of the operator event staff at the venue as soon as possible so they have a chance to put matters right. As there will not be a representative from Uktrackdays.co.uk on the day, it is vital your complaint is logged and you take the name of the member of staff you dealt with. In general, we consider it unreasonable if you take no action during an event and complain at a later date. In this circumstance, we will unlikely be to take the matter further.
Complaints Department, Digital Sports Group Ltd, Digital House, Threshelfords Business Park, Inworth Road, Feering, Colchester, CO5 9SE.
Gift Cards
Gift Card holders may use the purchase value of a Gift Card still within its expiry as part or full payment towards any event on the site. Unless stated otherwise, Gift Cards are valid for one person only. Where necessary a top-up payment can be made to increase the value of a Gift Card to book a higher priced event. Note that during the out of season months the price of events may change. If the price of the event is lower than the value of the gift card, the remaining credit will be held for use until the gift card expiry date. We recommend booking as early as possible as you must have undertaken your event before the expiry date printed on the front of your gift card. All gift cards will be valid for use up to the expiry date displayed, but after this date, gift cards will automatically expire and cannot be reinstated under any circumstances. Uktrackdays.co.uk staff are not responsible for reminding or informing customers when a gift card is due to expire. A gift card holder may book a date which is outside of the expiration date displayed on the gift card but must extend the expiry date for an administration fee. This must be processed before the original expiry date. Gift Card credit cannot be used for extension fees or to pay for booking protection.
We deliver our gift cards via Royal Mail 48 ®, which usually takes 3 - 5 working days, or via APC for Next Working Day Delivery. Orders for same day dispatch through either of these must be made by 11am during our office hours, which can be found on the Contact Us page of our website. Due to the time of day our post is picked up, one full working day will be added to the estimated delivery time if you place an order after 11am. Please visit the news section of the website from the foot of the page to view the last dates for Christmas delivery.
On-Line Bookings
Our operators have access to the online booking station during the office hours on our 'Contact Us' page. Any bookings made during these times will be processed on the day. Please do not use the online booking facility out of these times if you are trying to book an event for the next day. Any order made after 16:30 pm may not be picked up until the next working day. Any bookings made in these situations may not be processed in time, and you, therefore, may not be able to attend the event.
Refunds and Cancellations
Regretfully under no circumstances can we cancel, refund or reschedule an event booking once we have secured the space with the operator, so please ensure you, or the person(s) you are buying the event for are able to attend the date chosen before you make the order. In some circumstances, it may be possible for our customer service team to contact the supplier to make an amendment to a booking but there will likely be an admin fee to do so. Refunds on unwanted gift cards can only be made to the person who purchased the voucher and will be paid via cheque or reverse transfer minus the administration and processing fee. Unless redeemed or expired, gift cards can be transferred to a different person with written email permission by the purchaser.
After 14 days and up to 60 days, gift cards can be cancelled and refunded minus a 25% admin fee as long as they have not been redeemed or have expired. After 60 days you are unable to get a refund.
Should an event be cancelled or rescheduled due to reasons out of our control the operator will do their best to notify you as soon as possible and re-arrange a date. You are bound by the terms of the operator in this instance, of which details can be passed to you on request. In these circumstances, Uktrackdays.co.uk is unable to reimburse any expenses you may have occurred in relation to the cancelled event.
Refunds are processed once a week and if by reverse transfer usually clear within 3 - 5 working days.
Other Terms and Conditions
All Uktrackdays.co.uk prices, unless stated, are inclusive of VAT and are correct at the time of entry. We reserve the right to change the price of any event without notice. In the unlikely event of a price error on the website, we reserve the right to refuse the booking if we are unable to fulfil it. When purchasing an event over the phone with a staff we assume you have read and agreed to these terms and conditions.
Calls to the Uktrackdays.co.uk booking line are recorded for staff training purposes, call recording is paused any time-sensitive information is given by phone. All of our operators are reputable companies within the trade and have been carefully chosen, however, the inclusion of an event on our site does not mean that we guarantee the safety standards or satisfactory performance of any of our operators.
Our operators Public Liability Insurance will cover all attendees to Uktrackdays.co.uk events. Information for other insurance such as ‘Own Vehicle and personal accident cover can be located via the Insurance link.
We do not accept open wheel based cars on regular public track days.
Uktrackdays.co.uk reserves the right to change these terms from time to time without reference to customers.
Uktrackdays.co.uk is a division of Digital Sports Group Ltd. Your booking and payment will be processed by Trackdays.co.uk.